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Refund Policy

At Live Girls Chat, we strive to provide a seamless and enjoyable experience for our users. However, we understand that issues may arise, and we have created this Refund Policy to outline the circumstances under which refunds may be provided.

1. General Refund Terms

Refunds are granted under specific conditions and are subject to the following terms:

  • Refund requests must be submitted within 7 days of the transaction date.
  • Only unused or unspent credits are eligible for a refund. Credits that have been partially or fully used for chats, gifts, or other services are not refundable.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

  • Technical Issues: If you experience technical problems that prevent you from using purchased credits.
  • Unauthorized Transactions: If a transaction was made without your consent, subject to verification.
  • Service Disruption: If our platform experiences an outage or significant service disruption that affects your ability to use purchased credits.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Credits that have been used for chats, virtual gifts, or any platform services.
  • Promotional or bonus credits provided as part of special offers or events.
  • Refund requests submitted beyond the 7-day period from the transaction date.

4. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at [email protected] with the subject line “Refund Request.”
  2. Include the following information in your request:
    • Your account username or email address.
    • Transaction ID or receipt.
    • A detailed explanation of the issue and why you are requesting a refund.
  3. Our team will review your request and respond within 3-5 business days.

5. Refund Process

  • Approved refunds will be processed using the original payment method.
  • Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
  • If a refund cannot be processed to the original payment method, an alternative solution may be provided.

6. Contact Us

If you have any questions or need assistance with your refund request, please reach out to us at:

Email: [email protected]

Thank you for choosing Live Girls Chat. We are committed to addressing your concerns and ensuring a positive experience on our platform.